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IT Solutions and Services Available from Palm Beach County

Palm Beach County (PBC) Information Systems Services (ISS), a leader in innovative government services, has a wide variety of high quality systems, resources, and services, which other government entities can use to significantly reduce the cost of delivering required services to their constituents. Available State-of-the-Art solutions and services from PBC can also enable government agencies to expand and improve the services currently offered to customers.

Solutions and Services available from Palm Beach County include:

• Business Applications and Systems
• Hosting Services and Support
• Networks (fast, reliable, and secure)

For information relating to the systems and services listed below from Palm Beach County, please contact the Information Systems Services (ISS) Marketing Group at 561-355-2844
or 561-35-6893.

Available Services

Business Applications and Systems

• Agenda Tracking

Online Agenda Tracking System utilizing the latest Microsoft Office SharePoint Service technologies to support Board of County Commissioner's Agenda submittals, workflow process, collaborative workspaces, document management, and record management.

• Other Applications

Enterprise and Media Services

Overview:
ISS Enterprise Services offers a variety of products, services and functions all contained within an electronically monitored and secure environment that is staffed around the clock. Our datacenter houses
• Equipment Hosting Services
Let us house your equipment in our state of the art facility in Downtown West Palm Beach.
• Secure Environment
We maintain a highly secure environment including the following: Card key Access; Dual Secure Entry Points; Key Secured Equipment Racks Digital Surveillance; Staffed 24x7x365 with operations and Building Security personnel.
• Environmentally Controlled and Monitored
Our facility has 3,200 square feet of raised floor; a Pre-Action Dry Pipe Fire Suppression; 80 Tons of HVAC; Digitally monitored temperature and humidity; Modular Enterprise UPS systems; and Backup Building Generator.

Media Services


• Document Scanning
Providing quick turn around scanning services from note size to poster size, maps, blueprints, photos, color and black/white. Expand on our equipment and delivery options.
• Records Management
Create a digitized enclyclopedia of documents traditionally stored in warehouses. We can scan or import your documents that are indexed for ease of access while maintaining high level security including redaction.
• Printing Services
We can provide high speed, high volume continuous duplex printing. Provide more details on our printers and delivery options.
• CD/DVD Mass Duplication
High Speed, mass duplication of CDs and DVDs. We can quickly reproduce CDs and DVDs at the rate of 200 per hour.
Help Desk Services

• We provide around the clock Network and Server monitoring.
• Trouble Ticket Initiation and Management.

Network Services
• Overview:
Palm Beach County Network Services is committed to building and maintaining a fast, reliable and secure multi-service network infrastructure and associated services capable of supporting current and future network operations.
Available Services:

Network Design: Routing/Switching DWDM Optical Design Multi-Protocol Label Switching (MPLS) Traffic Shaping/Prioritization Quality of Service Load Balancing Domain Name Services IP Address Management	Wireless 802.11/802.16 deployment Future System Planning Security / Management / Maintenance Public WiFi with Zone Control Public WiFi Walled Gardens/Address Management Controlled Software Update Management
Business Recovery: Damage Assessment Recovery Coordination Resource Allocation	Commercial Wireless Network Address Strategies Management Secure Tunnel Access GPS/AVL Coordination
Network Documentation: Map Development Report Production Architecture Documentation Asset Tracking	Communications Towers Future Capacity Planning Location Management New Service Requests
Network Integration Municipalities School Board Health Care District Public Access Network Operations: Maintenance / Operations Configuration / Installation	FCC Licensing: New Authorizations Waiver Filings Renewal Filings Modification Filings
Video Services: Video Streaming (On demand and Live) Video / Web Conferencing Video Capture / Distribution Zone Management H.323/H.320 Services	Traditional Voice Services PBX Planning / Installation / Maintenance ESSX / IFB Installation / Support / Maintenance PBX Instrument Support Voice Mail Unified Messaging Interactive Voice Response
Security/Access Control Firewall Intrusion Detection VPN PKI / Certification Management Cellular Services	Cellular Services Instrument Support Service Plan Support 3G Data Capability Secure Tunnel Access
Mail Management: SPAM Control with user release Virus / Threat Management Multiple Domain Routing Mail Exchange	Voice Over IP: System Planning Installation Maintenance
Network Monitoring Management: SNMP / RMON Monitoring Remote Alerting Capability 24 / 7 / 365 Dispatch Statistical Analysis / Trending Traffic Capture and Analysis Extensive Toolset including HP Overview, Ciscoworks, Ironview, Netscout	Cable Plant Management : Category 5e / Category 6 Cable Installation Cable Manamement Outside Plant Copper / Fiber Installation Outside plant Maintenance / Repair Physical Infrastructure Management (IDF/MDF Maintenance)

ISS Network Services Currently support the following:

• Over 14,000 network nodes
• 314 Buildings
• Over 550 miles of private fiber (with ITS)
• Over 500 wireless access points
• Over 1000 routers and Switches
• 28 Firewall and Load Balancers
• 8 Mailsweepers process 30 milllion pieces of inbound mail per month
• 60 Video Conferencing endpoints
• Over 280 Leased Data Circuits
• Over 18,000 Managed Circuits
• Over 100 Terabits of data transferred daily
• 34 Major PBX's
• 186 Electronic and 1A2 Kay systems
• Over 10,000 phones supported
• Over 2000 Cellular and Satellite phones
• 121 1xRTT Wireless Air Cards
• Over 10,000 Public WiFi user sessions per month

Service Leverl Agreements
Service Level Agreements are established and a comprehensive document will provide details regarding the following:


1. Primary Level Support for Critical System Components
2. Secondary Level support for Non-Critical and End User Specific.
3. Response Notification Levels.
4. Critical Response Team Criteria

• Golden Palm Awards
• PMP Certified
• PBC Network News
• ISS Organizational Chart
• Technology Architecture
• Project Management Methodology